1. Overview
Zenome respects the privacy of clinics, clinic staff, and clients whose information is managed through the platform.
2. Information Collected
Zenome may collect clinic account information, such as clinic names, staff names, and email addresses.
Clinics may enter client booking information, including client names, email addresses, phone numbers, and appointment details.
Zenome may also collect basic usage data and technical logs to monitor platform performance and reliability.
3. How Data is Used
Data is used to operate the booking system, manage appointments, support clinic workflows, and improve platform performance.
Zenome uses technical logs to keep the service reliable, secure, and easier to maintain.
4. Data Ownership
Clinics own their client data.
Zenome processes clinic and client data on behalf of clinics so they can manage bookings, staff, appointments, and related operations.
5. Data Sharing
Zenome does not sell clinic or client data.
Data may be shared with trusted service providers that help operate the platform, including hosting providers, payment providers where a clinic enables payments, and email providers used for notifications.
6. Data Security
Zenome uses tenant isolation, authentication controls, and access restrictions to help protect clinic and client information.
Zenome is designed to limit access to the data needed for each clinic's operations.
7. Data Retention
Data is retained while a clinic uses the service.
Clinics may request deletion of their account data, subject to operational, backup, legal, or compliance requirements that may apply.
8. Client Responsibility
Clinics are responsible for collecting client consent where required and for using Zenome in a way that matches their own privacy and compliance obligations.
9. Cookies and Tracking
Zenome uses minimal cookies and similar technologies for session management, authentication, and platform security.
Zenome does not use cookies to sell client data.
10. Contact
Questions about this Privacy Policy can be sent to support@zenome.app.