ZenomeConfirm services and hours
Review services, staff availability, booking windows, buffers, and public booking visibility before sharing the booking page.
Help Center
Quick help for running Zenome with confidence.
Find practical answers for clinic setup, online booking, forms, consents, payments, memberships, reminders, and client workflows without digging through a huge manual.
Start with a topic
Choose the area that matches what you are trying to do. Each topic gives the short answer and points you toward the right Zenome workflow.
Need help?support@zenome.app
First steps
The shortest path to launch
For most clinics, the right setup order is simple: make the clinic bookable, make forms ready, then confirm communication and payment settings.
Review forms and consents
Use treatment-specific intake, consent, photo/video, and policy forms so new clients get the right paperwork for their first appointment.
Check messages and payments
Verify reminders, welcome email readiness, payment setup, invoice behavior, and client communication preferences before go-live.
Popular answers
Common Zenome questions
Short, plain-language answers for the questions clinic owners and staff usually ask first.
Getting started
Set up clinic profile, services, staff, hours, and launch readiness.
What should a new clinic set up first in Zenome?Answer
Start with clinic info, services, staff availability, booking rules, forms, payments, and client communication settings. The setup area is designed to help owners launch public booking only after the core pieces are ready.
Can Zenome help if I am switching from another booking system?Answer
Yes. Zenome support can help plan the move from another clinic booking system, med spa software, salon scheduler, or Jane App-style workflow. Data moves should be coordinated with support so client, appointment, billing, and form history are handled carefully.
Online booking
Public booking, treatment selection, provider availability, and client requests.
How does online booking work in Zenome?Answer
Clients choose a treatment, provider, and available time from the clinic booking page. Zenome uses the clinic's active services, staff schedules, booking rules, forms, and policies to guide what can be booked.
Can clients ask about memberships while booking?Answer
Yes. Clinics can show membership options during public booking. A client can select membership interest, continue without a membership, or ask the clinic to follow up before committing.
Forms and consents
Intake forms, treatment forms, consent templates, photo/video consent, and policies.
When are forms and consents used?Answer
Zenome can support intake forms, treatment-specific forms, clinical photo/video consent, cancellation policy acknowledgement, and consent records connected to appointments and client profiles.
Can a clinic edit its own forms?Answer
Yes. Clinic forms are managed as reusable clinic records. Owners can review wording, publish templates, and assign forms for the workflows they actually use.
Payments and billing
Payment setup, invoices, receipts, refunds, packages, and memberships.
Does Zenome support clinic payments?Answer
Zenome supports Stripe-connected payment workflows for clinics that want online invoice payments, receipts, payment records, and billing visibility. Payment setup must be completed before live card payment collection.
What is the difference between packages and memberships?Answer
Packages are usually prepaid groups of visits or credits. Memberships are recurring offers with renewal settings. Zenome keeps setup definitions separate from client sale, payment, and redemption records so checkout stays clear.
Clients and staff
Client profiles, appointment history, staff schedules, access, and daily workflows.
Where do staff manage the clinic day?Answer
The Day and Schedule areas help staff review appointments, check clients in, see forms and reminders, and move through daily clinic work without jumping between separate tools.
Can staff access be controlled?Answer
Yes. Zenome separates owner and staff access. Owners manage clinic settings and operational controls, while staff access is limited to the areas their role can use.
Reminders and email
Appointment reminders, welcome email, email marketing controls, and delivery tracking.
Do reminders and emails depend on marketing opt-in?Answer
Transactional messages such as booking confirmations, reminders, forms, invoices, and receipts are separate from marketing email. Promotional email should only use clients who have the right marketing consent.
Are SMS reminders included?Answer
SMS reminders are treated as a provider setup workflow. They require the clinic's SMS provider details and reminder settings before live text reminders can be sent.
Still need a person?
Send Zenome support the clinic name, the page you were on, what you were trying to do, and a screenshot if it helps. For client booking changes, clients should contact the clinic directly.