Billing and payments

How to handle a pending or in-progress card payment

Check the existing payment before retrying so the client is not charged twice.

Step by step

1
Open the invoice and review Payments and payment status.
2
Refresh the payment or reader status before starting another charge.
3
If Zenome offers Cancel in-progress payment, use it only when the original attempt should be stopped.
4
Retry with the same or another payment method only after the first attempt is cancelled, failed, or reconciled.

What should happen

The invoice has one clear payment outcome and staff avoid creating a duplicate charge.